Pune city police rank 29th in response to dial 112 emergency calls
Pune City Police Rank 29th in National Emergency Response Rankings
Understanding the ERSS Framework
Bharatmorningnews.com – The Emergency Response Support System (ERSS) represents a significant transformation in how Indian citizens access emergency services. Launched in September 2021, this unified helpline platform has revolutionized emergency communication across the country. Citizens can now reach police assistance through a single number—112—for various critical situations including criminal incidents, traffic accidents, domestic violence, and crowd management emergencies.
The system operates through a sophisticated network connecting a central command-and-control hub with GPS-equipped patrol vehicles. When an emergency call comes in, the system automatically identifies the nearest available police unit and dispatches them to the scene. This technology-driven approach has significantly improved response times across Maharashtra and other states implementing the framework.
Pune City Police Rank 29th: Performance Breakdown
According to the latest Maharashtra police statistics, Pune city police rank 29th in the state for dial 112 emergency call response efficiency. During the evaluation period from July 1 to 31, 2026, the Pune police department recorded an average response time of 7 minutes and 10 seconds. This performance metric places them in the middle tier of Maharashtra’s 50+ police jurisdictions being evaluated.
The city police processed a substantial volume of 23,887 emergency calls during this one-month period. Of these, 23,551 cases were successfully closed, demonstrating effective case management. Notably, 22,268 of these resolved calls were routed directly to field marshals through the wireless communication network, ensuring rapid on-ground deployment.
Operational Excellence and Strategic Improvements
Assistant Commissioner of Police Vivek Pawar, who oversees Pune’s dial 112 operations, has been instrumental in implementing strategic improvements. Under his leadership, the force has achieved remarkable progress, reducing response times from approximately 12 minutes to just above seven minutes. This represents nearly a 40% improvement in emergency response efficiency.
“Earlier, diverting calls from the central control room to police stations took two to three minutes. Following directions from the police commissioner, we have reduced this to 30-40 seconds. This has improved our response time, and we expect it to reflect in future rankings,” he stated.
Pawar further explained that Pune police now deploy the nearest available field marshal based on the caller’s geographic position rather than strict police station boundaries. This location-based deployment strategy ensures quicker assistance delivery and better resource utilization across the city.
Regional Performance Comparison
Among adjacent police jurisdictions, Pune rural police achieved an impressive 11th position with a response time of 5.48 minutes. They received 7,648 calls and closed 7,626 of them during the July 2026 period. Pimpri-Chinchwad police secured the sixth rank with an average response time of 5.08 minutes, attending to and closing all 14,624 calls received between July 1 and 31, 2026.
At the top of the rankings, Sangli police claimed the first position with an average arrival time of 4.11 minutes. Kolhapur followed closely at 4.15 minutes, while Satara recorded 4.27 minutes. These positions reflect the mean duration police teams require to reach locations after receiving emergency alerts through the national 112 helpline.
What This Ranking Means for Pune Citizens
Police authorities noted that these rankings function as a performance benchmark, helping identify specific areas where response times can be further optimized for better emergency management. The 29th position, while not in the top tier, represents significant progress and provides a clear roadmap for future improvements.
For Pune residents, this means that emergency services are becoming more reliable and efficient. The continuous monitoring and evaluation process ensures that any bottlenecks in the response system are identified and addressed promptly.
Frequently Asked Questions
What is the dial 112 emergency helpline?
The dial 112 helpline is a unified emergency number introduced in India that allows citizens to access police, fire, and medical services through a single number. It operates under the Emergency Response Support System (ERSS) framework launched in September 2021.
How does the ERSS system track response times?
The ERSS system uses GPS technology to track the location of patrol vehicles and field marshals. When an emergency call is received, the system automatically identifies the nearest available unit and records the time taken from call receipt to arrival at the scene.
What are the top three cities for emergency response in Maharashtra?
Sangli leads with an average arrival time of 4.11 minutes, followed by Kolhapur at 4.15 minutes and Satara at 4.27 minutes. These cities have demonstrated exceptional efficiency in responding to emergency calls.
How can citizens track their emergency calls?
Citizens can track their emergency calls through the ERSS mobile application or by calling the helpline directly. The system provides real-time updates on the status of dispatched personnel and estimated arrival times.
For more information about Pune police services and emergency response, visit Hindustan Times Pune News.