GMDA gets 1629 grievances on Mhari Sadak app, 856 resolved

GMDA Gets 1629 Grievances on Mhari Sadak App, 856 Resolved in Eight Months

GMDA gets 1629 grievances on Mhari — The Gurugram Metropolitan Development Authority (GMDA) has received over 1,629 complaints through the Mhari Sadak mobile application in the past eight months, with 856 of them resolved, as highlighted in a recent statement. This digital initiative, which aims to streamline public grievance management, has become a critical tool for addressing infrastructure and service-related issues in the rapidly growing city of Gurugram. The app’s success underscores GMDA’s commitment to leveraging technology for transparent and efficient governance, aligning with broader efforts to modernize urban administration in Haryana.

How Mhari Sadak App Transforms Public Grievance Resolution

Launched as part of GMDA’s digital transformation strategy, the Mhari Sadak app serves as a centralized platform for citizens to report issues such as potholes, street lighting failures, and waterlogging. By enabling real-time submissions and tracking, the app has significantly reduced the time between complaint registration and resolution. For instance, the 856 grievances addressed so far have been tackled through a combination of immediate field actions and systematic follow-ups, ensuring that public concerns are not only heard but also acted upon. The remaining 773 unresolved complaints are being prioritized based on their impact on daily life and traffic flow.

The app’s user-friendly interface has encouraged widespread adoption, with residents and commuters increasingly relying on it as their primary channel for reporting issues. This shift from traditional methods, such as manual paperwork and physical visits to offices, has not only improved accessibility but also increased accountability. According to officials, the app’s integration with the district coordination committee meetings has further expedited the resolution process, allowing for quick decision-making on the most pressing matters.

Key Developments at the District Coordination Committee Meeting

The progress of the Mhari Sadak app was discussed at the 10th district coordination committee meeting, chaired by DS Dhesi, the principal advisor for urban development in Haryana’s government. During the session held at the mini-secretariat, Dhesi emphasized the importance of digital tools in enhancing public services and reducing bureaucratic delays. He noted that the app’s role in the grievance redressal system is pivotal, as it ensures that each issue raised is reviewed and addressed within the framework of the committee’s monthly agenda.

Additionally, GMDA CEO PC Meena presented an update on the city’s road maintenance initiatives, which are closely tied to the app’s functionality. Meena highlighted the collaboration with Gurugram Metropolitan City Bus Limited (GMCBL) to monitor infrastructure problems, such as damaged roads and malfunctioning traffic signals, in real time. This proactive approach, supported by the Mhari Sadak app, aims to minimize disruptions and ensure the smooth operation of the city’s transportation network. The CEO also assured that repairs on 120 designated roads would be completed by June 20, further demonstrating the authority’s dedication to addressing the community’s needs.

Dhesi’s statement reiterated the government’s focus on citizen-centric solutions, with the Mhari Sadak app serving as a flagship project. He emphasized that the district grievance redressal committee will now incorporate at least one issue from the app into each monthly meeting, guaranteeing swift action. This strategy is expected to not only improve response times but also foster greater trust between the administration and the public, as complaints are addressed with transparency and efficiency.

Expanding Urban Infrastructure: Stormwater Drainage and Air Quality

During the meeting, the district administration also reviewed progress on the stormwater drainage project along the South Peripheral Road (SPR), which is nearing completion. GMDA officials noted that only a 90-meter segment remains, with an anticipated finish date of June 22. Once operational, the system will manage up to 1,400 cusecs of water, effectively diverting runoff from areas like Badshahpur during the monsoon season. This development is crucial for preventing waterlogging and ensuring that the city’s drainage infrastructure keeps pace with its urban expansion.

Another key focus of the meeting was compliance with the Commission for Air Quality Management (CAQM) guidelines. Dhesi urged relevant departments to expedite pending tasks, such as reducing vehicular emissions and implementing green corridors, to improve air quality in Gurugram. The Haryana State Pollution Control Board also announced plans to establish five new monitoring stations in the district, which will provide more accurate data on pollution levels and support targeted mitigation strategies. These efforts are part of a broader initiative to make Gurugram a more sustainable and livable city, with the Mhari Sadak app playing a vital role in tracking progress and engaging citizens.

Separately, the district’s food supply division shared updates on the expansion of the PNG gas pipeline network. In recent months, private providers have added 2,996 new connections, improving access to clean energy for residential and commercial areas. This development, combined with the Mhari Sadak app’s ability to address service-related complaints, highlights GMDA’s multifaceted approach to urban development. By integrating digital solutions with physical infrastructure projects, the authority is setting a benchmark for efficient and responsive governance in fast-growing metropolitan areas.

Future Plans and the Role of Digital Innovation

Looking ahead, GMDA officials have outlined plans to further enhance the Mhari Sadak app’s capabilities, including expanding its coverage to more neighborhoods and integrating it with other municipal services. The app is expected to become a cornerstone of the city’s smart governance framework, enabling residents to not only report issues but also monitor their status in real time. This level of transparency is anticipated to empower citizens, reduce the backlog of unresolved complaints, and create a more interactive relationship between the administration and the public.

Meena also mentioned the importance of continuous feedback from users in refining the app’s features. By analyzing the types of grievances logged, GMDA aims to identify recurring problems and allocate resources more effectively. For example, issues related to road maintenance have been a major focus, with the app providing a clear picture of the most affected areas. This data-driven approach ensures that the authority can prioritize high-impact projects, such as the stormwater drainage system, while also addressing smaller, localized concerns. The Mhari Sadak app, therefore, is more than just a tool for complaints — it is a platform for fostering civic engagement and driving urban improvement.

As Gurugram continues to grow, the Mhari Sadak app’s role in managing public grievances will become even more significant. With over 1,629 complaints logged to date, the app has already demonstrated its effectiveness in addressing issues ranging from drainage inefficiencies to transportation challenges. GMDA’s commitment to resolving 856 of these complaints within eight months highlights its dedication to efficient governance and citizen satisfaction. The ongoing expansion of the app’s features, coupled with its integration into district coordination meetings, is expected to further streamline the grievance resolution process and set a new standard for urban administration in Haryana.