BEST bosses in overdrive, conduct checks incognito

BEST Implements Covert Checks to Monitor Wet-Lease Bus Drivers

BEST bosses in overdrive conduct checks – In response to recent safety concerns, BEST has launched an initiative to discreetly evaluate the performance of drivers operating its wet-lease buses. The transport authority’s strategy involves officers and senior staff conducting inspections in plainclothes, aiming to catch drivers off guard and assess their adherence to safety protocols.

The decision follows a fatal accident at Dadar, where a suspected driver error led to one fatality. Since Thursday, teams from all 27 depots have begun their undercover surveillance, traveling as passengers to document any lapses in conduct. These evaluations focus on driver posture, communication with conductors or passengers, and the use of mobile devices while on duty.

According to a BEST official, the undercover teams will note instances of drivers engaging in distracting behaviors such as using earphones for videos or phone calls. “We’ve outlined key guidelines for wet-lease drivers, including maintaining focus on the road and avoiding distractions,” the official noted. “Now, these teams will act as silent observers to ensure compliance.”

Historical Incidents Fuel Scrutiny

Monday’s Dadar accident is part of a pattern of incidents linked to wet-lease operations. Last December, a bus driven by a contractor hit pedestrians in Bhandup, resulting in four deaths. In December 2024, a runaway vehicle in Kurla caused nine fatalities and over 30 injuries, further intensifying calls for accountability.

The wet-lease model, which has been in place for years, has drawn criticism for its reliance on private operators to manage drivers. BEST officials acknowledge that inadequate training often contributes to such mishaps. “We’ll compile detailed records of observed violations,” said another official. “If necessary, we’ll take action against the operator responsible.”

Committee Calls for Better Maintenance Oversight

BEST committee member Ajay Singh raised concerns about the upkeep of wet-lease buses, stating that private operators frequently neglect routine maintenance. “Despite having ample technical staff at depots, these buses are not receiving adequate care,” he alleged. “We’ve proposed transferring maintenance duties to the transport engineering department, with operators paying a fee for services.”

Singh emphasized that the current system places too much responsibility on contractors, leading to inconsistent standards. “This approach risks compromising safety for passengers,” he added, underscoring the need for stricter oversight to prevent future accidents.